Collection Officer

The Collection Officer is responsible for managing and overseeing the collection process within the organization. They will contact customers with overdue accounts, negotiate payment plans, and resolve any payment disputes. Additionally, they will maintain accurate records of collection efforts and ensure compliance with relevant regulations.

Responsibilities

• Contact customers with outstanding balances to arrange for payment.
• Negotiate payment plans and settlements with customers.
• Resolve payment disputes and handle customer inquiries.
• Monitor and manage collection accounts.
• Follow up with customers regarding overdue payments.
• Maintain accurate and up-to-date records of collection efforts.
• Prepare and send collection letters or notices.
• Ensure compliance with relevant regulations and company policies.
• Provide recommendations for improving the collection process.
• Collaborate with internal teams, such as finance and legal, to resolve complex collection issues.

• High school diploma or equivalent.
• Previous experience in collections or related field.
• Strong negotiation and communication skills.
• Attention to detail and ability to work independently.
• Knowledge of relevant collection laws and regulations.