Client Relations Officer - Renewals

As a Client Relations Officer-Renewals, you will be responsible for maintaining and enhancing relationships with existing clients to ensure the renewal of their contracts or subscriptions. Your primary duties will involve conducting regular check-ins with clients, addressing any concerns or questions they may have, and providing solutions to meet their needs. You will also be tasked with identifying opportunities for upselling or cross-selling additional products or services to clients based on their needs and preferences. Excellent communication and negotiation skills are essential for this role, as you will be required to engage with clients proactively to secure renewals and drive revenue growth. Additionally, a strong customer service focus and the ability to build rapport and trust with clients will be key to your success in this position. Experience in client relations, account management, or sales is preferred for this role.

Responsibilities

• Develop and maintain strong relationships with existing clients to ensure high client retention rates.
• Serve as the primary point of contact for clients regarding contract renewals and negotiations.
• Collaborate with sales and account management teams to identify upsell and cross-sell opportunities with existing clients.
• Prepare and present renewal proposals to clients, addressing their specific needs and concerns.
• Monitor client satisfaction levels and address any issues or concerns raised during the renewal process.
• Work closely with internal stakeholders to ensure timely renewal of contracts and service agreements.
• Maintain accurate and up-to-date client records and contract information in the database.
• Analyze renewal metrics and trends to identify areas for improvement and optimization.
• Provide regular status updates on client renewals to management and relevant teams.
• Stay informed about industry trends and best practices in client relationship management to enhance renewal strategies.

• Bachelor's degree in business administration, marketing, communications, or related field.
• Minimum of 2 years experience in a client relations or customer service role.
• Strong communication and interpersonal skills.
• Ability to effectively manage client relationships and handle renewal processes.
• Proficiency in Microsoft Office suite and CRM software.