Sales Assistant

SALES ASSISTANT JOB DESCRIPTION

Key Responsibilities:

• Quotation Preparation: Collaborate with the sales team to gather necessary information from customers and generate accurate quotations for products or services based on their requirements.
• Customer Interaction: Communicate with customers to clarify details regarding their needs, preferences, and budget to ensure that quotations meet their expectations.
• Price Calculation: Assist in calculating and preparing cost-effective and competitive pricing for the products or services offered, ensuring all costs are considered (e.g., product price, shipping, taxes, discounts).
• Quotation Management: Maintain a database of prepared quotations, track their status, and follow up with customers regarding outstanding quotations or changes to existing quotes.
• Sales Support: Provide the sales team with updates on the status of quotes, including successful conversions, pending responses, and any issues that may arise.
• Customer Follow-Up: Follow up with customers regarding submitted quotations to confirm their interest, answer additional questions, and encourage the progression of the sale.
• Coordination: Work closely with other departments, such as inventory and finance, to ensure that quoted prices are aligned with stock availability, discounts, and budget guidelines.
• Continuous Improvement: Assist in streamlining the quoting process and suggest ways to improve efficiency in preparing and sending out quotations.

Skills and Qualifications:

• Proven experience in sales support or a related field (preferably with quotation or pricing responsibilities).
• Strong knowledge of pricing, product specifications, and how to tailor quotations to meet customer needs.
• Excellent written and verbal communication skills.
• Strong attention to detail with a high level of accuracy in preparing quotations.
• Proficiency in MS Office (especially Excel), and experience with CRM or quotation software is a plus.
• Ability to handle multiple requests and prioritize effectively.
• Strong organizational skills and the ability to manage a high volume of quotations.
• Professional, customer-focused attitude with a desire to provide the best possible service.