Operations Supervisor

Job Summary:
We seek a highly skilled and experienced Operations Supervisor with a strong background in the Technical field. The ideal candidate will have 4 to 5 years of experience in customer support, operations, or a related role, along with a technical qualification such as B.Tech, Diploma, or equivalent in a Bachelor's degree.

Key Responsibilities:

• Conduct customer satisfaction surveys to identify areas for service improvement.
• Handle customer inquiries via phone, directing calls to the relevant department when necessary.
• Resolve customer issues efficiently and provide clear, step-by-step solutions.
• Manage payment processing and order deliveries.
• Assist customers in selecting the right products based on their needs and budget.
• Address customer concerns and complaints promptly and professionally.
• Build and maintain positive relationships with clients through phone and in-person interactions.
• Schedule and coordinate appointments according to client availability.
• Oversee and ensure smooth operational processes related to technical services and customer support.

Requirements:

• B.Tech, Diploma, or equivalent qualification in a Bachelor's degree or a related field.
• 4 to 5 years of experience in a similar role.
• Strong communication and interpersonal skills.
• Proficiency in MS Office (Word, Excel, Outlook).
• Ability to manage multiple tasks and meet deadlines.
• Strong leadership and problem-solving skills.
• Ability to work both independently and collaboratively.
• Multilingual proficiency in English, Hindi, Malayalam, Tamil, and Arabic (spoken and written).

Additional Information:
Candidates must be based in Qatar or KSA or be willing to relocate.

If you meet the above requirements and are eager to take on a leadership role in operations, we encourage you to apply!