Retail Banking Officer

We are looking for a Retail Banking Officer to join our dynamic team and provide exceptional banking services to customers. The ideal candidate will be responsible for assisting clients with their banking needs, promoting financial products, and ensuring high customer satisfaction.

Key Responsibilities:

• Assist customers with account opening, deposits, loans, credit cards, and other retail banking services.
• Provide financial advice and recommend banking products and services based on customer needs.
• Handle customer inquiries, complaints, and transactions efficiently and professionally.
• Promote and cross-sell banking products, including savings accounts, loans, and investment options.
• Ensure compliance with banking regulations, policies, and security procedures.
• Process transactions accurately, including cash deposits, withdrawals, and fund transfers.
• Assist in the loan application and approval process by collecting necessary documents and verifying details.
• Maintain strong relationships with customers and ensure a high level of customer satisfaction.
• Support branch operations and contribute to sales and business development initiatives.
• Stay updated on new banking products, industry trends, and regulatory changes.

Requirements:

• Bachelor’s degree in Finance, Business Administration, or a related field.
• Proven experience in retail banking, customer service, or a similar role.
• Strong knowledge of banking products, policies, and procedures.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and customer-focused environment.
• Strong sales and negotiation abilities.
• Proficiency in banking software and financial systems.