Customer Service Representative

A Customer Service Representative serves as the primary point of contact for customers, providing assistance, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a customer-first mindset. The ideal candidate should be able to handle inquiries efficiently, process orders, and support customers across multiple channels, including phone, email, and chat.

Responsibilities:

• Handle customer inquiries via phone, email, and live chat.

• Provide accurate and timely responses to customer concerns and issues.

• Process orders, returns, and exchanges while ensuring compliance with company policies.

• Maintain detailed records of customer interactions in the CRM system.

• Assist customers with troubleshooting and provide product/service information.

• Resolve complaints efficiently and escalate complex issues when necessary.

• Collaborate with internal teams to ensure a seamless customer experience.

• Follow up with customers to ensure satisfaction and build strong relationships.

• Stay updated on company products, services, and policies to provide accurate information.

• Identify opportunities to enhance the customer experience and suggest improvements.

Requirements:

• High school diploma or equivalent; a bachelor's degree is a plus.

• Proven experience in customer service or a similar role.

• Excellent communication and interpersonal skills.

• Strong problem-solving and conflict-resolution abilities.

• Proficiency in using CRM software and other customer service tools.

• Ability to multitask and handle high call/chat volumes.

• Patience, empathy, and a customer-centric approach.

• Basic knowledge of Microsoft Office and other digital tools.

• Ability to work flexible shifts, including weekends if required.

• Bilingual skills are a plus.