Company Information
Privacy Policy
Introduction to Our Privacy Policy
Talentmate is committed to respecting and protecting the privacy of your personally identifiable information (“Personal Data”) and non-personal data that you have shared with us while making use of our Website, App or Services (“Platform”).
This Privacy Policy summarizes how Talentmate collects, stores, uses, discloses and transfers your personal information when you use the Platform, and the safety measures we take to protect your data. This policy applies to all the individuals who are accessing or making use of our Platform (“Users”).
Personal Information We Collect
We collect your personal information and other non-personal information when you opt to use Talentmate and the services provided via our Platform. We are collecting that information about you when you are making use of the Platform to provide you with better services and other valuable service offers.
Talentmate retain the rights to use the information collected from your use of the Platform/or to share it with our affiliates and licensees, but we will never share, rent or sell your personal information to any others and/or make use of it in other cases than mentioned in this Privacy Policy.
How we collect your personal information and use it depends on how you interact with us and what data you are providing to us.
The term Personal Information can mean and include any information such as first name, last name, email address, phone number, country and location info, ID card number, online identifier, or any other single or group of factors regarding a person's social or cultural, genetic, economic, mental, physical or psychological identity which reveals the personal identity of a natural person. It also includes any other information that is deemed personal information by applicable laws.
Being an online recruitment service provider, Talentmate collects various kinds of personal data from the users which are required to facilitate these services. By opting to enter your personal information on our website, you agree to having it shared with/used by Talentmate and any employers who have registered with us or for being considered for any appropriate job vacancies. We need your personal information such as educational qualifications, employment experiences, etc., to provide you with suitable job opportunities and suggestions, if you do not want to share such information, we will not be able to provide you with an effective website experience.
Talentmate, via our Platform, will not ask for any sensitive information unless such details are legally required for hiring purposes. We strongly advise anyone using our Platform against sharing any kind of sensitive information. Talentmate, via our Platform, will not ask for any sensitive information unless such details are legally required for hiring purposes. We strongly advise anyone using our Platform against sharing any kind of sensitive information. If you decide to share sensitive information for any reason such as religious beliefs, race or ethnicity details, personal health data (mental or physical), political views, criminal history, etc., we will take it as clear that you give us permission to use it as set forth in this Privacy Policy.
We gather the following sorts of personal data while you make use of our Platform in the ways described below:
When you register as an employer or a job seeker or when you subscribe to any of our services available on the Platform, we may collect your personal data such as your name, current address and location info, gender, contact phone number, email address, password, country or nationality, any company or organization that you are connected with, etc.
Personal information from your resume such as full name, date of birth, contact information (including your email address and mobile number), location details, educational background, work experience, information regarding your current and previous employment and remuneration or salary, visa and employment status, photographs, etc., as part of registration processes. We will keep a copy of your resume as well.
We collect the activity data of your use of the Platform as well as your use of the provided services such as log information, location details, pages you have visited, etc., while you are making use of any of the services.
If you want to disclose information about your eligibility for affirmative action programs or policies, we may also collect that information.
When you decide to take part in any of the surveys and questionnaires or such form submissions, we may gather personal data about you, such as your name, age, contact information, preferences for work, etc., via these surveys and submissions.
We collect your communication details and any information you provide during the communication when you interact with us or any other Users such as employers, partners, etc.
We make use of cookies in order to automatically collect, store, and use technical data about your system and usage of the Platform when you visit and use the Platform. We may also collect technical or other relevant information from the device which you use to access the Platform such as device's IP address, location details, operating system, screen resolution, browser type, etc.
To make sure you comply with our legal and regulatory obligations or other internal policies, we may monitor and record, to the extent permitted by the law, all your communications with us such as phone calls, chat conversations, etc.
You agree and consent to our collection, storage, and use of the data you provide to us through the social media interface in accordance with this Privacy Policy, if you decide to log in to the Platform using your social media account or else connect any of your social media accounts with the Platform's services. For more information on how your social media provider shares information when you opt to connect your account with our Platform, please refer to their privacy policy and support section.
How We Use Your Personal Information
Talentmate will use your personal information in a fair manner and when we have a legitimate purpose to do so as mentioned in this Privacy Policy, that too to enhance your overall experience within our Platform or to provide you with related services. Depending on why you engage with us, we may use your personal information in different ways.
The personal information that we collect from the Users will be used for the purposes stated or to facilitate the services that they had given consent to. Talentmate will strictly follow our policy of never selling or sharing your personal data, unless otherwise specified at the time of collection, to any non-licensee third parties for any purposes.
In the event that we decide to use personal data in a manner that differs from the one disclosed at the time it was acquired, we will make every effort to let you know about it and give you the option of agreeing or disagreeing (giving consent to) with the new use of your information. But we neither send you notification nor look for your consent in a context where we are obliged to disclose your personal information by applicable law or court order.
Below are some of the possible use cases where we may process your collected personal information:
Talentmate is a portal focused on providing employment opportunities as well as other career-enhancing services. Your profile and personal information may be shared with the potential employers, affiliates, partners and licensees to list you as a possible candidate for the job openings they may have. Please do not submit your personal information to the website if you do not want to take advantage of our employment services and the job opportunities that we offer.
We may use your personal data to show you relevant job search results, to send you job alerts or to provide you with such products and services from us. We may also suggest suitable job opportunities to the candidates or recommend suitable job seekers to the employers based on the data we collect.
In order to improve the general quality of our services and provide you with an enhanced user experience, we make use of your information gathered via cookies and other similar technologies. We also use it to deliver marketing and promotional content about our products and services. We won't link an identifier from cookies or from any other technologies to sensitive categories like those related to race and ethnicity, religious beliefs, personal health data (mental or physical), etc., whenever we are presenting you with personalized advertisements.
You will receive emails or SMS from our partner sites or connected third-party websites regarding career development news and updates, premium service offers, promotional content about career, etc., if you have subscribed to the same.
We use the data collected to improve the overall user experience on our Platform, ensuring better services and delivering appropriate features while protecting the Users as well as providing them with effective customer support. Also we use it for conducting market research and surveys with the intention of improving our products and services.
To prevent, identify, investigate and take actions against crimes, fraud, financial crimes and any other illegal activities or to deal with any violations of our Terms of Service in any jurisdiction. As well as for identity verification, government sanctions screening and due diligence checks.
To seek professional advice, including but not limited to, in connection with any legal proceedings (including any prospective legal proceedings), for obtaining legal advice or for establishing, exercising or defending legal rights.
We may use your personal information anonymously as an aggregate data (making it non-personally identifying data) to bring together industry, employment and marketing figures. In such a manner, we may also use aggregate data for analyzing trends, tracking user's movements, gathering broad demographic data and for improving the site administration. Moreover, we will monitor IP addresses of the computer which users use to access the Platform as a security purpose act, and which will not be connected to any personal data you share with us.
Cookies and Similar Tracking Technologies
Cookies are small text files (data packets) that are kept on the hard drive of your computer which contains unique data (such as username and password) to identify your computer when you use a computer network. When you visit a site, it sends a cookie to your browser, which it stores in a cookie file and stores on your hard drive. The browser will return the cookie to the website to recognize you the next time you visit that particular website which helps the site to remember you and contribute to a smooth and better personalized browsing experience.
We use cookies which enable us to remember your registration status and track which parts of the website you visit, thus providing you with quick access to the content you find most useful. We use other similar technologies as well such as tracking pixels and ad tags to collect or record unique data about you or the device you use such as IP address, operating system and browser, internet domain and host name, site activity log, etc.
Most of the browsers may set it as default to accept cookies, but most of them will allow you to control the use of cookies (steps may vary based on different browsers) or to remove them completely. Some of the browsers will provide you with an option which you can set to notify you when you receive a cookie or to block cookies. As we use cookies to remember your unique identity, removing or blocking them will make you enter your details every time you need to access certain areas of our Platform. Moreover, we will not be able to provide you with a personalized experience while you browse through our Platform.
Changes to this Privacy Policy
Talentmate reserves the right to modify or update this Privacy Policy at any time in case of any requirements to do so. Any changes made to this Privacy Policy will be effective from the date of publication of the update. Users are requested to kindly check this Privacy Policy occasionally to stay updated. If you don't agree with any changes or modification, you can close your account and stop using the Platform.
You agree that your continued use of our Platform after any Privacy Policy modification means that the collection, using and sharing of your personal information is subject to the updated Privacy Policy.
Contact Us
If you have any queries or grievances regarding this Privacy Policy, please reach out to us. You can visit our Contact Us page and submit the form to get in touch with us and request a callback from one of our support team members.
Terms and Conditions
1. Introduction
- By registering on TALENTMATE®, employers agree to abide by these Terms and Conditions.
- TALENTMATE® reserves the right to modify these terms and will notify all employers via email 7 days prior to any changes.
- By continuing to use the platform after the notice period, employers agree to the updated terms.
- If employers reject the updates, it will lead to permanent account termination, and all related data will be deleted within 30 days.
2. Eligibility and Registration
- Employers must provide accurate and verifiable information during registration.
- TALENTMATE® may verify the legitimacy of the employer.
3. Job Posting Guidelines
- Employers must post accurate job descriptions, with no discriminatory content based on gender, nationality, religion, age, disability, race, marital status, or sexual orientation.
- Job postings must specify the working location, limited to GCC countries (United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Oman, and Bahrain) or India.
- Candidate data can only be used for the specified job posting within the same entity or group company, or for a recruitment agency's client located in the stated job posting location.
- Candidate data can only be used for the specified job posting within the same entity or group company, or for a recruitment agency's client located in the stated job posting location.
4. Employer Responsibilities
- Employers are solely responsible for verifying all applicant details (qualifications, work experience, identity, and legal eligibility to work in the specified jurisdiction).
- TALENTMATE® is not liable for any employment decisions made without due diligence by employers.
5. Data Protection and Usage
- Employers are prohibited from using candidate data for any purpose outside of the job posting or region specified in the job listing.
- Recruitment agencies must inform TALENTMATE® of their client's requirements and ensure data use compliance.
- Misuse of candidate data will result in account termination and legal action.
6. Subscription and Payment
- Employers are required to pay upfront for their chosen subscription packages.
- All subscriptions will expire naturally as per the set date, including job posts and CV sourcing packages.
- If employers wish to extend their subscription or job post beyond the set expiration date, they must contact the support team at support@TALENTMATE®.com.
7. Account Termination
- Violation of these terms (e.g., discriminatory job listings, misuse of candidate data, unauthorized creation of external databases) will result in immediate account termination.
- Upon termination, all employer-related data will be deleted within 30 days.
8. Limitation of Liability
TALENTMATE® is not responsible for:
- Loss of profits due to hiring decisions.
- Temporary service interruptions or downtime.
- Data loss, beyond restoring the most recent backup.
9. Intellectual Property
- All content on the TALENTMATE® platform is protected by intellectual property laws.
- Employers are prohibited from copying, distributing, or reproducing any content without prior permission from TALENTMATE®.
10. Confidentiality
- Employers must maintain the confidentiality of candidate data and other sensitive information acquired through the TALENTMATE® platform.
11. Governing Law
- This agreement is governed by the laws of the United Arab Emirates.
- Disputes will be resolved through the Dubai International Arbitration Centre.
12. Legal Action and Remedies
- TALENTMATE® reserves the right to pursue legal action for breaches, including claims for damages and reporting to regulatory bodies.
- By rejecting updates to these terms, employers agree to the permanent termination of their account and the deletion of all associated data.
13. Third-Party Services
If TALENTMATE® integrates with third-party services (e.g., job boards, social media), employers agree that use of these services is subject to the terms and conditions of those providers. TALENTMATE® will not be responsible for the actions or outcomes of third-party services.
14. Public Reviews and Defamation
Employers agree not to post defamatory, false, misleading, or threatening reviews or content about TALENTMATE® or its services on social media or public platforms. Attempts to harm TALENTMATE®’s reputation through false claims may result in legal action, account suspension, or termination. We encourage employers to resolve issues directly by contacting support@TALENTMATE®.com.
15. Prohibition of Threats and Harmful Actions
Employers agree not to engage in any threatening, abusive, harassing, or harmful actions directed towards TALENTMATE®, its employees, or affiliates. This includes cyber-attacks, slander, or intentional actions to disrupt the platform's operations or reputation. Violations will lead to immediate account suspension and possible legal action, including damages claims.
16. Limitation of Legal Action
Employers agree that TALENTMATE® serves as a facilitator for connecting them with candidates and is not responsible for hiring decisions or the actions of candidates. By using the platform, employers waive any rights to bring legal action against TALENTMATE® for issues related to candidate selection, employment disputes, or interactions. TALENTMATE® will not be liable for damages, loss of opportunity, or indirect harm resulting from platform use.
17. Account Deletion
If a Employer or Registered user wishes to cancel their account, they may log in to the TALENTMATE® portal, go to Settings, and choose the option to Close Account. Once the account deletion request is made, your account will be deleted within 7 days, and all of your data will be permanently deleted.
Service Level Agreement (SLA)
1. Platform Uptime
- TALENTMATE® guarantees 99.00% uptime, excluding scheduled maintenance or unforeseen events.
- Employers will be notified of scheduled maintenance 8 hours in advance.
2. Support Response Times
- Critical Issues (Platform down): Response within 8 business hours and resolved within 12 business hours.
- Non-critical Issues: Response within 24 business hours and resolved within 48 business hours.
- Feature Support: Response within 12 business hours and resolved within 72 business hours.
3. Data Security
- TALENTMATE® complies with GDPR and local UAE data protection laws.
- Any data breaches will be communicated to employers within 72 hours.
4. SLA Breach Remedies
In the event of SLA breaches, employers are entitled to:
- Compensatory free service for up to 30 days.
- Partial refunds, depending on the severity of the breach.
5. Misuse and Legal Action
- Violating platform terms, particularly regarding data misuse, will result in immediate account termination and possible legal action, including claims for damages.
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