Company Information

1. Introduction

This Employer Privacy Policy explains how TALENTMATE® ("we", "our", "us") collects, uses, processes, and protects employer data, and governs how employers may access and use candidate data through the platform.

By registering as an employer and using TALENTMATE®, you agree to this Privacy Policy.

2. Data We Collect from Employers

We may collect the following information:

2.1 Company Information

• Company name
• Industry and business details
• Website and location

2.2 Contact Information

• Employer name
• Email address
• Phone number

2.3 Account & Usage Data

• Login credentials
• Job postings and hiring activity
• Platform usage behavior

3. Candidate Data Access

Through TALENTMATE®, employers may access candidate data, including:

• Candidate profiles and resumes
• Contact details
• Professional and employment information

Employers agree that:

• Candidate data is provided only for recruitment purposes
• Data must be used only for the specific job posting or hiring need
• Data must not be:
  • Stored externally
  • Shared with unauthorized third parties
  • Used for marketing or unrelated purposes

Any misuse of candidate data may result in:

• Immediate account suspension or termination
• Legal action

4. How We Use Employer Data

We use employer data to:

• Create and manage employer accounts
• Publish job listings
• Facilitate hiring and candidate matching
• Provide customer support
• Improve platform functionality and services
• Ensure compliance and prevent misuse

We may also use employer and related data to provide, manage, and improve services and products offered under TALENTMATE® and its affiliated entities, including One Talent Group LLC-FZ, strictly for business, operational, and service delivery purposes in accordance with this Privacy Policy.

5. Data Sharing

We may share employer data with:

5.1 Candidates

• Company information shared in job postings

5.2 Service Providers

• Hosting, analytics, and technical service providers

5.3 Affiliates

We may share employer data within our group companies and affiliated entities, including One Talent Group LLC-FZ, where necessary to provide integrated services, operational support, or related business functions, in accordance with this Privacy Policy and applicable laws.

5.4 Legal Authorities

• When required by law, regulation, or court order

6. Data Protection

TALENTMATE® follows applicable data protection laws in the United Arab Emirates and implements industry-standard security measures.

We take reasonable steps to protect data against:

• Unauthorized access
• Data loss or misuse

7. Data Retention

• Employer data is retained for the duration of account activity
• Upon account termination, data will be deleted within a reasonable period unless required by law

8. Employer Responsibilities

Employers are responsible for:

• Maintaining confidentiality of login credentials
• Ensuring lawful use of candidate data
• Complying with applicable employment and data protection laws

9. Cookies and Tracking

We use cookies and similar technologies to:

• Improve platform performance
• Analyze usage
• Enhance user experience

Users can manage cookies through browser settings.

10. Third-Party Services

TALENTMATE® may integrate with third-party platforms.

We are not responsible for:

• External data handling
• Third-party privacy practices

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Continued use of the platform after updates constitutes acceptance of the revised policy.

12. Contact Us

For any questions or concerns:

📧 support@talentmate.com

1. Introduction

• By registering and using TALENTMATE®, employers agree to comply with these Terms and Conditions.
• TALENTMATE® reserves the right to modify these Terms at any time. Employers will be notified at least 7 days in advance, and continued use of the platform constitutes acceptance of the updated Terms.
• If an employer does not agree to the updated Terms, their account may be suspended or terminated, and associated data will be deleted within 30 days.

2. Eligibility and Registration

• Employers must provide accurate, complete, and verifiable information during registration.
• TALENTMATE® reserves the right to verify employer legitimacy and may approve, reject, or suspend accounts at its sole discretion.

3. Job Posting Guidelines

Employers agree to:

• Post accurate, complete, and lawful job descriptions
• Avoid discriminatory content based on gender, nationality, religion, age, disability, race, marital status, or sexual orientation
• Clearly specify job location (limited to GCC countries and India)

Candidate data:

• May only be used for the specific job posting and hiring purpose
• Must not be reused, resold, transferred, or used outside the stated job or legal entity

4. Employer Responsibilities

Employers are solely responsible for:

• Verifying candidate qualifications, experience, and identity
• Ensuring legal eligibility to work
• Conducting interviews and making hiring decisions

TALENTMATE® acts solely as a platform facilitator and is not responsible for hiring outcomes.

5. Data Protection and Usage

• TALENTMATE® complies with applicable data protection laws in the United Arab Emirates and follows industry-standard practices to safeguard personal data.

Employers agree:

• To use candidate data strictly for recruitment purposes
• Not to store, extract, scrape, or build external databases
• To maintain confidentiality of all candidate information

Any misuse of data may result in:

• Immediate account suspension or termination
• Legal action

6. Fees and Payment

• All services are provided on a prepaid subscription or package basis.
• Pricing is defined on the official TALENTMATE® pricing page, order form, or commercial agreement
• TALENTMATE® reserves the right to update pricing at any time
• Pricing changes will not affect active subscriptions
• All payments are non-refundable, except in cases explicitly defined under the SLA.

7. Account Termination

TALENTMATE® may suspend or terminate accounts without prior notice for:

• Data misuse
• Fraudulent or illegal activity
• Violation of these Terms

Upon termination:

• Access will be revoked immediately
• Data will be deleted within 30 days

8. Limitation of Liability

To the maximum extent permitted by law, TALENTMATE® shall not be liable for:

• Hiring decisions or employment disputes
• Loss of profits, business opportunities, or indirect damages
• Platform downtime, interruptions, or delays
• Data loss beyond recoverable backups

9. Indemnity

Employers agree to indemnify and hold harmless TALENTMATE® from any claims, damages, liabilities, or expenses arising from:

• Misuse of the platform
• Violation of applicable laws
• Improper handling or use of candidate data

10. Intellectual Property

• All platform content, software, and materials are the exclusive property of TALENTMATE®.
• Employers may not copy, reproduce, distribute, or exploit any content without prior written consent.

11. Confidentiality

Employers must maintain strict confidentiality of:

• Candidate data
• Platform information
• Any business or operational data accessed via TALENTMATE®

12. Third-Party Services

TALENTMATE® may integrate with third-party platforms (e.g., job boards, APIs, social media).

TALENTMATE® is not responsible for:

• Performance or availability of third-party services
• Data handling outside the TALENTMATE® platform

13. Prohibited Activities

Employers must not:

• Scrape, extract, or harvest data
• Use bots or automated tools without authorization
• Attempt to disrupt platform operations
• Post false, misleading, or harmful content

14. Public Conduct and Reviews

Employers agree not to publish false, misleading, or defamatory content about TALENTMATE®.

All disputes should be addressed directly through official support channels.

15. Force Majeure

TALENTMATE® shall not be liable for delays or failure in performance due to events beyond its reasonable control, including but not limited to:

• Natural disasters
• Government actions
• Internet or infrastructure failures

16. Governing Law and Dispute Resolution

• These Terms shall be governed by the laws of the United Arab Emirates.
• Any disputes shall be resolved through arbitration at the Dubai International Arbitration Centre (DIAC).

17. Account Deletion

Employers may request account closure through the platform.

• Accounts will be deleted within 7 days
• All associated data will be permanently removed

SERVICE LEVEL AGREEMENT (SLA)

1. Platform Availability

• TALENTMATE® targets 99.5% uptime, excluding:
  • Scheduled maintenance
  • Force majeure events
  • Third-party system failures

2. Support Response Times

Issue Type	Response Time	Resolution Time
Critical (Platform Down)	6–8 business hours	12–24 hours
Standard Issues	Within 24 hours	Within 48 hours
Feature Requests	Within 12–24 hours	Within 72 hours

3. Data Security

• TALENTMATE® implements appropriate technical and organizational safeguards to protect data.
• In the event of a data breach:
  • Notification will be provided within 72 hours

4. SLA Breach Remedies

If SLA commitments are not met:

• Employers may receive service credits up to 30 days
• No monetary refunds will be issued
• SLA remedies are the sole and exclusive remedy available.

5. SLA Exclusions

SLA does not apply to issues caused by:

• Employer misuse or configuration errors
• Internet or network issues outside TALENTMATE® control
• Third-party integrations or APIs
• Force majeure events

6. Limitation of SLA Liability

Total liability under this SLA shall not exceed the value of the active subscription.